Best boat trips in Moscow

Terms and Conditions

Terms and Conditions
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The electronic tickets purchase conditions applicable on the website (of 05/07/2014)

The Moskvatrip project ( is a service for purchasing tickets for boat trips through the Internet. Our company is a ticket sales agent.

By making the purchase of electronic tickets on our website, you agree to all the purchase conditions listed below, including the rules for Passengers on board of a watercraft (for the Passengers memo see point 5).

If the Buyer does not agree with the tickets purchase conditions, refunds or other points of this document, it consequently means he is not allowed to purchase the electronic tickets.


1. Basic concepts


2. Purchase of an electronic ticket

3. Return or deferment of a ticket

Returning tickets at the Buyers' initiative leads to the commission charged by the Payment system. The commission rate depends on the time left before the departure:

The commission for canceling tickets for the Radisson cruises less than 72 hours before the departure — 100% of the tickets' cost. You can reschedule your ticket for another day no less than 72 hours before the trip (only once).


If the client did not use the ticket without making out the date shift or refund 24 hours before the boat departs according to the originally issued ticket, the money are not refunded.


If a Buyer requests a refund on a ticked with the date previously shifted by his initiative, the money are not refunded.

The date shift at the Buyers' initiative is made by a request to email no less than 24 hours before the departure time stated in the ticket. The request must be sent during business hours (from 09:00 to 19:00).


Return of tickets at the initiative of the trip's Organizer (motorboat company)

In case of the trip's cancellation by a motorboat company due to technical or other conditions (which are not force majeure) that impede a trip or an excursion, a full refund or the ticket deferment is carried out.


Attention! Refund or deferment of a ticket is not carried out in the following cases

Bad weather conditions (rain, snow, thunderstorm, fog) or other uncomfortable conditions, except when the weather conditions prevent the boats from entering the water area. Organizers, motorboat companies and the seller are not responsible for a sharp deterioration in the weather conditions that reduce Passenger comfort on the open parts of the deck, pier or during a walking tour.


The Organizer does not reimburse the cost of the services not claimed at the Buyer's initiative / fault or if the Buyer fails to use the tickets due to his nonappearance / late arrival to the start of the trip.


Force majeure circumstances

Bad weather conditions are not force majeure circumstances, except for those weather conditions in which it is forbidden to carry Passengers. The exit ban is regulated by the special water surveillance services and company charter. In this case, the price of the ticket is refunded in full minus the 5% bank commission.


Important information!

The excursion route may alter due to the water level changes. This is not the reason for the refund or deferment of the trip, since we take into account the variability of weather conditions and try to replace the route with a similar or the only possible in the existing conditions.


In case of any questions about the quality of the Passenger transportation services and other activities related to boarding, accommodation and on-board services, contact us or the motorboat company organizing your trip.


Procedure for returning an electronic ticket and money refund

Refunds are made by a request to our email indicating the reason for the return (exchange) and with an attached electronic ticket for which a refund is necessary.


A request for a refund is processed within 24 hours from the moment of its receipt. After that, we send a request to Yandex.Kassa Payment system for a full or partial refund. When buying a ticket on the site, money from your card are not immediately withdrawn, they're temporarily reserved, so we send a request to cancel this hold from the sum on your card. The process of money refund by the bank may take up to 10 business days in accordance with the laws of the Russian Federation. Note: when the money are refunded, the reservation of the sum is canceled, so the money can be refunded by the date of purchase.


If the money have not been transferred to your card in the specified period, check the statement on the card with which the payment was made for the period from the date of the purchase or contact your bank with a request for a refund.


4. Privacy Policy

We do not collect any personal data of your bankcard. You give us only your phone number, email address, name and the necessary parameters of the selected tour. This data is stored with us and is necessary to identify your order and to contact you. We do not share your data with the third parties. Your contact data is used solely to transmit the information about a trip or promotions.


5. Passenger's memo

The following activities are prohibited on board:

Rules for staying on board: