Help center

Returning tickets at the customers' initiative leads to the commission charged by the payment system. The commission rate depends on the time left before the departure:

• More than 24 hours before the departure: 6,5 % commission of the order amount and 25 rubles for the bank refund transaction.
• Less than 24, but more than 6 hours: 50 % commission of the order amount and 25 rubles for a bank refund transaction.
• Less than 6 hours before the departure: 100% commission of the order amount.

The commission for canceling tickets for the «Radisson Gorky Park Trip» or «Radisson with the departure from the «Ukraine» hotel» from May to September less than 72 hours before the departure - 100% of the tickets' cost. You can reschedule your ticket for another day no less than 72 hours before the trip (only once).

You can shift your date no less than 12 hours before the departure, if there are vacant seats for the new date. You need to send a request to our email order@moskvatrip.ru.

If the client did not use the ticket without making out the date shift or refund 24 hours before the boat departs according to the originally issued ticket, the money are not refunded.

If a buyer requests a refund on a ticked with the date previously shifted by his initiative, the money are not refunded.

Be in place 15-20 minutes before the departure. On weekends and holidays, as well as for events, be in place 25-30 minutes before the departure.

Bringing your own food is prohibited on cruises with a restaurant on board. In other cases, it is allowed to bring water and a light meal (sandwiches) with you. On some trips it is allowed to bring strong alcohol with a check from the store. You can find out the exact information for each trip on its page on moskvatrip.ru

Almost all our cruises have electronic ticket control, but for some tours, you'd better print out a ticket. When boarding a boat from Moscow City, passengers with printed tickets board first.

You can use the services of any Internet cafe, photo salon or copy center.

Almost all our cruises are also sold on piers. But the tickets sold on piers cost more and are issued only by availability.

Note: the tickets for the boats with a restaurant and Radisson yachts are best purchased in advance, as they are in great demand and can sold out.

• Cancellation of a trip is possible only in case of force majeure. If the weather conditions worsen, trips may be canceled. The movement of river buses is affected by the water level in the Moscow River, strong winds and storm warnings.

Sightseeing trips run from 10:00 to 21:30, there are also evening cruises and night trips. The last boat departs at 22:10.

According to the rules, transportation of animals is prohibited on all trips (even in carrying bags). Sometimes administrators, under their own responsibility, board passengers with small pets, but we cannot guarantee your boarding in this case.

Exact time guarantees you a seat on a specific boat, open time allows you to choose any convenient day and time of departure.

For those who have never been to Moscow, we recommend starting their acquaintance with the city with the 2-hour walking tour in the center, as well as a Sightseeing walking tour from Kiev Station. If you plan to spend several days in the city, then pay attention to the Excursion to the Nikolo-Ugreshsky Monastery and the Bay of Joy. In addition, our managers will help you to plan your city tours by e-mail order@moskvatrip.ru

Bicycles are not allowed. On double-deck boats you can place luggage and a baby stroller (folding), on single-deck boats there are restrictions: large luggage is prohibited, the stroller must also be folding. Scooters need a cover.

According to the rules, life jackets must be worn only in case of the immediate danger. On board there is always a set of life jackets that matches the number of passengers. In an extreme situation, your task is to follow all the crew's instructions implicitly.

All our boats (single deck and double deck) are partially covered to hide you from the weather.

On many trips, benefits apply to students, people with disabilities, senior citizens, and school pupils. You can find out the exact information on the page of the trip you've chosen on nevatrip.ru

Unfortunately, the piers are not equipped with the convenient slopes for the disabled people, but the pier administrators always assist you during the landing. For your convenience, choose tours on double-deck boats, where you feel as comfortable as possible.

The current schedule and price are listed on the specific trip's page on our website. You can also call our customer's support on +7(499)647-40-67 

• Guaranteed seats. When you buy tickets on the site, you are guaranteed to reserve seats for an excursion. This is an important advantage, especially during the high season and holidays, when there is a higher probability of sold-out;
• Time saving. The process of the on-line booking takes a few minutes. You don't need to go somewhere to buy the tickets in advance and wait in the queue;
• The acquisition of the unique excursions with an interesting route that are not sold on the pier;
• Profitable price. Almost all the excursions on our site are cheaper than when buying on the pier;
• Extra discounts, free travel guide and audio guide.

• Check the «spam» folder in the email, the ticket could get there;
• You might have made a typo in the email address when booking. You can write us a request to order@moskvatrip.ru and we will send a ticket to your correct email.